Return Policy

Notice to customers (producer and sellers) of the Canadian Cattle Identification Agency (CCIA):

The product return policy reflects those issued by the manufacturer. For this reason, the return policy for similar products may differ from brand to brand. CCIA asks all customers to contact CCIA regarding product returns by phone at 1-877-909-2333 (toll-free) during business hours, 7 a.m. to 5 p.m. (Mountain Time).

Steps to take to return merchandise:

1) Contact CCIA at 1-877-909-2333 to discuss your return within 48 hours of receiving your order. Only a CCIA Customer Support Representative can authorize a return.

2) Complete the Return Merchandise Authorization Form (RMA)

1. This form allows the warehouse to associate the item with the customer file. This does not mean that a credit or automatic refund will be issued.
2. Each form must contain the following elements:

1. Return Authorization Number
2. Your first and last name, address and telephone number
3. Canadian Livestock Tracking System (CLTS) database account number
4. Code, quantity and description of each product
5. Invoice number for each product
6. Reason for return

3) Any goods shipped in error by the CCIA or damaged during delivery:

1. Return the products at CCIA's expense within 48 hours (two working days) of obtaining the return authorization number
2. The customer must use the carrier selected by the CCIA. If the returned goods are insured or returned by a carrier of the sender's choice, the sender will be responsible for all costs incurred.

4) In case of goods ordered in error by the customer:

1. Customer is responsible for all return shipping costs to CCIA in Calgary. In addition, a processing fee of 10 percent (10%) will be charged to the customer who has duly completed his complaint form.

Detailed conditions:

1) Products that can be resold — Return authorized
The product must have been purchased from the CCIA, be undamaged and fit for resale. It must include its components and its original packaging. It is the CCIA and the manufacturer who determine the possibility (or not) of resale.

Furthermore:
All products returned for credit must be in original packaging and fit for resale. In the case of CCIA tags, the tag number range must be indicated on the Return Merchandise Authorization form.

2) Products that cannot be resold The return of a product unsuitable for resale will be:

1. Rejected if the manufacturer does not accept the return;
2. Where Accepted with manufacturer's restocking fee, if applicable.

3) Notwithstanding anything to the contrary, no returns will be accepted in the following cases:

1. Discontinued, Clearance, Special Order or Custom Products
2. Loops or applicators that have been used
3. Incomplete items or damaged packages
4. Any product that was not originally purchased from the CCIA
5. Any product found to be non-compliant with CCIA or manufacturers return policies
6. Any goods returned more than two weeks after the date of authorization issued by the CCIA Customer Support Representative.